Privacy Policy

Zuharah Collective is an online English confidence and communication coaching business. For the purposes of this Privacy Policy, “Zuharah”, “we”, “us” and “our” refers to the legal entity operating Zuharah Collective.

Contact information — for example: name; email address; contact details; and country or general location.

Booking information — for example: selected service; appointment date and time; booking history; session preferences; and information you provide when completing an onboarding form.

Information about your English goals — you may choose to tell us about situations where you want more speaking confidence, communication goals, conversations you want to practise, work or everyday communication needs, and other information that helps us personalise your sessions. Please only provide information that is relevant to your coaching experience.

Payment information — payments may be processed by third-party payment providers such as Stripe. We generally do not receive or store your full card number or card security code. Payment providers process payment information according to their own privacy policies and security procedures.

We may use your information to: provide your booked services; schedule and manage sessions; communicate with you; personalise your sessions; process payments; send booking confirmations and reminders; respond to enquiries; manage subscriptions; maintain business records; improve our services; protect the security of our website and services; and comply with applicable legal obligations.

We will not use your personal information for unrelated purposes without a lawful basis or, where required, your consent.

We may contact you regarding bookings, payments, cancellations, rescheduling, membership, important service updates and customer support.

If you separately choose to receive marketing communications, we may also send you relevant Zuharah news, offers, content or updates. You can unsubscribe from marketing communications where applicable.

Zuharah sessions are intended to be private. We will treat information you share during sessions with care. However, confidentiality is not absolute where disclosure is required by law or necessary to address serious safety, fraud, security or legal concerns.

We do not routinely record sessions. If a session is proposed for recording, we will ask for your permission beforehand.

Zuharah may use third-party platforms to operate the business. These may include: Stripe — payment processing; a video-conferencing platform — online sessions; a booking platform — appointment scheduling; and website, email and hosting providers — website operation and communication.

These providers may process personal information on our behalf or independently according to their own terms and privacy policies. Where appropriate, you should review the privacy policies of the relevant third-party services.

Zuharah may recommend or use AI tools to support English practice, brainstorming, conversation preparation or other learning activities. We aim to avoid entering unnecessary personal information into AI systems. Customers should also avoid sharing highly sensitive or unnecessary personal information through AI tools.

Where a third-party AI service is used, its own privacy policy and terms may apply.

Our website may use cookies or similar technologies. These may be used for purposes such as: website functionality; remembering preferences; understanding how visitors use our website; improving our website; and measuring marketing performance.

Where required, we will provide appropriate cookie choices or notices.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business records, resolving disputes and meeting legal or accounting requirements. The exact retention period may vary depending on the type of information.

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no online service or method of electronic storage can be guaranteed to be completely secure.

Zuharah may have customers located in different countries. Some of our service providers may process information in countries outside the country where you live. Where required, we will take appropriate steps in relation to such transfers.

Depending on where you live and the laws that apply to you, you may have rights relating to your personal information. These may include rights to: request access to information we hold about you; request correction of inaccurate information; request deletion where applicable; object to certain processing; request restriction of certain processing; and withdraw consent where processing is based on consent.

To make a privacy request, contact us using the details below. We may need to verify your identity before responding to certain requests.

Zuharah Women is intended for adults. We do not knowingly collect personal information from children through Zuharah Women for the purpose of providing adult services.

If Zuharah introduces Zuharah Kids in the future, we will publish appropriate child-specific privacy, consent and safeguarding information before offering those services.

We may update this Privacy Policy from time to time. The latest version will be published on our website with the relevant “Last updated” date.